Refund & Cancellation Policy
This policy applies to the four monthly managed posting packages supplied by Ventura Scaling Limited (company number NI722779), trading as Marketplace Pro. It forms part of the Terms. It does not change the terms of earlier or separately purchased services.
1. 30-day free trial
Your free trial lasts exactly 30 days from completed Stripe-hosted Checkout. You provide payment card details at checkout. Opening checkout does not start the trial. After completed checkout, we manually create your account and email setup instructions shortly. Posting requires the necessary stock information and Facebook connection. Manual setup does not restart or extend the 30-day trial. Unless you cancel before the trial ends, the first monthly payment is due at the end of those 30 days, and billing continues monthly until cancelled. Your checkout confirmation shows the trial end and next payment date.
| Vehicle allowance | Monthly price |
|---|---|
| 30 vehicles | £149 |
| 60 vehicles | £175 |
| 100 vehicles | £199 |
| 150 vehicles | £249 |
2. Cancellation and renewal
You can cancel at any time through Manage subscription. Cancellation takes effect at the end of your current trial or paid billing period, and service continues until that end date, subject to the other service terms. Cancel during the trial before its end to prevent the first monthly payment. Cancel during a paid month to prevent the next renewal. There is no partial refund for unused days.
If you need help, email [email protected] from your registered email address with your account details. Support requests may take up to 48 hours to process; the subscription-management page records cancellation directly. Keep the cancellation confirmation and check the displayed end date.
3. Upgrades and downgrades
Upgrades and downgrades take effect immediately as package changes. We manually apply the corresponding vehicle allowance to your service. There is no proration, mid-cycle charge, partial refund or credit for a package change. Your original next billing date stays the same and the new monthly price applies on that date. Changing package during the trial does not restart, extend or shorten the original 30-day trial; the selected package price becomes payable at its original end.
4. Refunds
Paid monthly charges are final. We do not give partial or prorated refunds for early cancellation, unused days or a package change. The free trial lets you evaluate the service before the first monthly charge. This policy does not restrict any refund, cancellation right or remedy required by applicable law.
5. Service interruptions
Temporary disruptions may occur through maintenance, upgrades or unforeseen technical issues. We aim to resolve interruptions promptly. Downtime is not compensated except where required by applicable law.
6. Your records
You are responsible for keeping copies of the stock data, images and business records you provide. The liability provisions and protections in the Terms apply.
7. Billing questions and legally required refunds
For a billing error or refund you believe is legally due, contact [email protected] with your registered email, invoice reference, charge date and reason. Do not send full card details. We investigate and honour refunds and other remedies required by applicable law.