Privacy Policy
This policy explains how Ventura Scaling Limited, company number NI722779, trading as Marketplace Pro, handles personal data for our managed posting service and website. We are the controller for website visitors, signup, customer-account and billing data. Contact [email protected].
1. Our roles
We are the controller for information about you and your staff used to manage, support and bill your account. Where you instruct us to publish personal information in your vehicle listings, we process that Dealer Data on your behalf; you are its controller. Schedule 1 of our Terms governs that processing. We do not pool Dealer Data across dealerships or use it for our own marketing.
2. Whose information we use
- People visiting our website or starting signup.
- Customers, their authorised staff and people contacting support.
- Individuals whose information appears in listing material supplied by a dealership.
3. Information we collect
- Checkout and account information: the email, selected package, billing details and subscription/payment status you provide through Stripe Checkout, plus dealership details and stock information you supply during manual account setup. This website sends you directly to Stripe; it does not first collect an app signup form or save an incomplete app signup.
- Service information: business contact details, stock data and settings you supply, and Facebook connection/session information needed to operate your listings.
- Billing information: Stripe customer/subscription references, subscription status and payment records. Card details are collected by Stripe on hosted checkout; we do not store full card numbers.
- Support information you provide in correspondence, and technical/security records needed to operate the service.
- With optional permission: browser/device identifiers and page visits for the analytics or advertising purposes below. Do not put sensitive personal data in website forms or listing material.
4. Why we use it and the legal basis
- Checkout, manual account setup and service delivery: steps at your request before a contract and performance of our contract. For staff acting for a dealership, our legitimate interest in administering that business relationship.
- Support, service security and preventing misuse: our legitimate interests in operating and protecting the service.
- Payments, accounting and legal records: contract performance and applicable legal obligations.
- Optional analytics: your consent to understand website use and improve it.
- Optional advertising: your consent to measure website visits and build visitor audiences for Google/Meta advertising. The static thank-you page does not verify checkout completion or record a completed-trial conversion.
- Dealer Data: your documented instructions as controller; you must identify your own lawful basis.
The required signup and billing details are needed to set up and supply the subscription. Without them, we cannot complete that process. An incomplete signup or acceptance of service terms is not permission to send promotional messages.
5. Where it comes from
You provide information through Stripe Checkout, manual account setup, your account and support. Service data also comes from your dealership website or agreed stock source, the Facebook connection you authorise, and Stripe payment/subscription confirmations. Optional website-use data comes from your browser only when the relevant consent is granted.
6. Who receives it
- Stripe: hosted checkout, subscription billing, payments and subscription management.
- Hosting, database and infrastructure providers: running the website, account and service; the launch uses Cloudflare for website hosting, Vercel for the account application and Supabase for account storage.
- Service communications providers: account and support communications.
- Meta/Facebook: publishing and maintaining listings through your authorised account; Meta operates its platform under its own terms.
- Google Analytics: optional website measurement, with analytics consent.
- Google Ads and Meta: optional advertising measurement and audiences, with advertising consent. They also handle information under their own privacy terms.
We disclose information when required by law and to protect legal rights. We do not sell personal data. Service providers receive the information needed for their functions under appropriate contractual arrangements. Information supplied for posting may become public in the resulting listing.
7. Retention
We keep account and billing data while you are a customer and afterwards as required for legal, tax and accounting purposes. We retain checkout and manual setup correspondence while needed to administer your requested service or resolve a related issue; it is not a marketing-contact list. Retention is assessed against that purpose and any legal obligation. Dealer Data is retained for the service and returned or deleted under Schedule 1 when the service ends.
This website’s cookie choice expires after 180 days. Optional provider storage has the lifetimes described in the Cookie Policy. Aggregate statistics that do not identify anyone may be retained longer. Copies held independently by dealerships, Meta or payment providers are subject to their own retention rules.
8. Security
We use appropriate technical and organisational measures, restrict access to those who need it and hold processors to equivalent standards. No online service can be completely secure.
9. Your rights
Subject to the applicable legal conditions, you may request access, correction, deletion, restriction or portability, and object to processing based on legitimate interests. You can withdraw consent at any time; withdrawal does not affect processing lawfully carried out before it. Contact [email protected] for your account or website data; contact the dealership for data it controls, and we will assist it.
We normally respond within one month, subject to lawful extensions or pauses where applicable. We may ask for proportionate information to confirm your identity or clarify the request. We do not use signup or website tracking to make automated decisions producing legal or similarly significant effects on you.
10. Cookies and advertising choices
Analytics and advertising are optional and off until you agree to the relevant category. Use to accept, reject, change or withdraw permission. Rejecting optional cookies does not prevent signup or use of the service. See the Cookie Policy for purposes, providers and storage details.
11. Service and marketing messages
We may send communications needed for your signup, account, billing or support. These are separate from promotional messages. Completing signup, entering an email or accepting the Terms does not give marketing permission. If you receive marketing from us, you can use its unsubscribe option or contact us to object.
12. International transfers
Some providers process information outside the UK, including in the United States. Where a provider is certified under the UK Extension to the EU–US Data Privacy Framework, we rely on that certification where applicable; otherwise we use the ICO International Data Transfer Agreement or the UK Addendum to the European Commission’s standard contractual clauses and assess the transfer. You can ask which mechanism applies to a provider and request a copy of the relevant safeguards.
13. Children
The service is sold to businesses and intended for adults. We do not seek children’s personal information. If you believe we hold it, contact [email protected] so we can investigate and remove it where appropriate.
14. Complaints
Please contact [email protected] with a privacy concern. We acknowledge complaints within 30 days, respond without undue delay and keep you updated. You may also complain to the Information Commissioner’s Office or another competent data-protection authority.
15. Changes
We make the current policy available here and notify you of material changes. A new optional tracking purpose requires a fresh choice before it is used.
16. Contact
Ventura Scaling Limited, trading as Marketplace Pro — [email protected].